Return Policy

SAYU — Owner: AM LUXURY ENTERPRISE LLC (Wyoming LLC, United States), registered address at 30 N Gould St Ste N, Sheridan, WY 82801, United States. Email: contacto@sayufashionstore.com — Phone: +34 652 47 54 75
RETURN POLICY
PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS; CHARGES APPLY.
Can I return my order? Yes, you can.
If you're not satisfied with the items you ordered, you have the option to return them within
30 days of receipt.
In this case, the order must meet the following conditions:
1. The order still contains all the proper parts, components, and the packaging has arrived
exactly like the product.
2. Normal handling of the product is evident; breakage due to careless handling is excluded.
3. Products for which hygiene is important have been thoroughly cleaned before the return
process begins.
4. The product was found to be defective immediately upon receipt.
5. We are entitled to charge the customer for shipping costs.
6. The return will be processed within 7 business days and, if the conditions are met, the
return will be officially acknowledged within this period.
*We reserve the right to reject returned items if we suspect the items have been used or
damaged through no fault of our own.
How can I return my order? If your order meets the conditions above, you must follow the steps
below to start the return process.
-Send an email to: contacto@sayufashionstore.com
-Make sure the email includes the following:
Order number
Reason for the return request
Photo of the product in case of breakage
Customer's first and last name
Customer's address
We will then get in touch with you and provide the return address. Never send the return to
the sender's address; we will send you the correct address once you request it.
You, the customer, are responsible for the shipping costs of returning the product. The
consumer has the right to withdraw in accordance with the following provision if the
consumer is a natural person entering into a legal transaction for purposes that are not
predominantly related to their commercial or professional activity:
A.
CANCELLATION CONDITIONS
Right of cancellation The cancellation period is 14 days from the day on which you or a third party named by
you, other than the carrier, received or accepted the last goods.
Since we work with a fully automated system, orders are fulfilled as soon as they are placed.
Therefore, we cannot interrupt the shipping process until delivery, meaning a refund upon
receipt of the goods is not possible.
To exercise your right of withdrawal, you must inform AM LUXURY ENTERPRISE LLC by means
of a clear statement (e.g., by email) of your decision to withdraw from this contract. The
withdrawal is complete once we have received the goods. The costs of returning the goods
will be borne by the buyer.
Notice regarding shipments in transit
Since our products are shipped from Asia, there may be longer transit times beyond our
control. If the products are already on their way to you, cancellation is not possible. Please
wait until you have received the goods and then return them. Of course, you may inform us
in advance of your cancellation. To ensure the fastest possible return, we ask that you send us
a shipping confirmation.
Consequences of withdrawal If you withdraw from this contract, we must refund all
payments we have received from you, except for delivery costs (except for additional costs
arising from your choice of a delivery type other than the cheapest standard delivery offered
by us), without undue delay and no later than fourteen days from the day we receive
notification of your withdrawal from this contract and receipt of the goods. For this refund,
we will use the same payment method you used for the original transaction, unless expressly
agreed otherwise with you; in no case will you be charged fees for this refund.
1. ** ALL RETURNS WILL BE SHIPPED TO OUR CENTRAL WAREHOUSE IN ASIA AT
THE CUSTOMER'S EXPENSE.